08. Quality in dialogue

The quality of treatments is being mapped out more and more extensively. Patients can compare their levels of care, make well-considered choices and assess the care provided. In order to guarantee the quality of care, care organisations pay more attention to the ‘soft’ values.

• Indicators are used to map out the quality of treatments provided by healthcare organisations.
• This enables healthcare providers to improve their processes.
• Patients use the data to make choices.